Audio out of sync with video in the Vimeo Technical Help Forum

GameCollision 2 months ago

Hello, I've been having some trouble with my uploaded videos. On almost all of them, the audio goes in and out of sync with the video. I checked the original video, and it's not a problem. What's the deal with this, and can it be fixed?
Eugenia Loli-Queru 2 months ago

Probably not. Vimeo doesn't do major engineering in that part of the site, from what I know. I think you will need to use a different encoding process.
Blake Whitman 2 months ago

are your videos .wmv by any chance? Our software has trouble with that file type sometimes, please try another format like .mpg .mov .mp4
GameCollision 2 months ago

Thanks, I'll give that a try.
zzz1492 2 months ago

I make .wmv files (I have no other option)
and I have experienced the out-of-sync effect...
I was afraid that my latest project would turn to mush on Vimeo since it needed to be totally in sync --
however, the file converted perfectly -- twice!
(I replaced it with Version 2.)
So someone must be doing something right!
Thanks,
-jb

P.S. I'm getting some new editing software,
so maybe I can leave .wmv behind!
zzz1492 2 months ago

P.P.S. I just replaced an out-of-sync video from a few months ago, and this time it converted correctly!
GameCollision 2 months ago

Hm. Well what I noticed is that Vimeo videos are 24fps, whereas videos I uploaded were 60. What I did was re-encode the video with only 24fps and that seems to have fixed the issue. Either that or someone has indeed fixed the problem.